IT Support for Law Firms in Chicago

What IT company in Chicago specializes in law firms?

CTI Technology provides managed IT services and IT support for law firms in downtown Chicago and the suburbs. Law firms are our primary focus. We are headquartered at 2494 Technology Drive in Elgin and support the legal software, Microsoft 365 systems and security controls firms depend on. Our help desk is available Monday through Friday, 8 a.m. to 5 p.m. Central, backed by 24/7 security monitoring & emergency response.

How should a law firm protect client confidentiality under ABA Rule 1.6?

Make reasonable efforts to prevent unauthorized access to client information, as ABA Model Rule 1.6(c) and Illinois Rule 1.6(e) require. In practice that means multi-factor authentication on email and document systems, encrypted laptops and backups, access limited to the people working each matter, phishing training for attorneys and staff, and a written incident response plan. Comment 8 to Rule 1.1 also expects lawyers to understand the risks of the technology they use.

What does managed IT cost for a law firm?

CTI Technology’s managed IT plans run $200 to $400 per user per month. Where a firm falls in that range depends mostly on its security and compliance needs. The plan covers help desk support, Microsoft 365 administration, network management, backup and disaster recovery, and cybersecurity with 24/7 security monitoring & emergency response. For a 20-person firm, that’s $4,000 to $8,000 a month.

Do you support legal software like Clio, NetDocuments and iManage?

Yes. We support Clio, NetDocuments and iManage, along with the Microsoft 365 apps law firms use alongside them. We handle user setup, sign-in and multi-factor authentication, integrations with Outlook and Word, and troubleshooting, and we work directly with the software vendor when an issue needs their help.

What are your help desk hours, and what happens after hours?

Our help desk is available Monday through Friday, 8 a.m. to 5 p.m. Central. Outside those hours, 24/7 security monitoring & emergency response watches for threats such as suspicious sign-ins and ransomware and acts when something needs immediate attention. Routine requests, like a new user or a printer issue, are handled the next business day.

Do you work with law firms in the Chicago suburbs?

Yes. We support law firms in downtown Chicago and throughout the suburbs, including Elgin, Schaumburg, Hoffman Estates, St. Charles, Geneva, Aurora, Naperville, Crystal Lake and McHenry. Our only office is in Elgin, at 2494 Technology Drive. Call 847-888-1900, or 312-922-8600 for our Chicago line.

How does a law firm switch IT providers without disrupting matters or billing?

Plan the handover before giving notice. Check your current contract’s notice period, confirm the firm owns the admin passwords for Microsoft 365, your domain, your firewall and your backups, and have the new provider collect access and install monitoring tools in the background before the cutover. CTI Technology runs that handover for new clients, typically within 15 to 30 days, so attorneys keep working and billing.

Our clients keep sending security questionnaires. Can you help us answer them?

Yes. Corporate clients and cyber insurers now ask law firms about multi-factor authentication, backups, encryption and incident response plans before they renew or send work. We put those controls in place, document them, and help the firm answer the questionnaires accurately.