About CTI Technology: Managed IT and Cybersecurity Since 2004

CTI Technology is a managed IT services and cybersecurity company headquartered at 2494 Technology Drive in Elgin, Illinois. Aaron Kane founded CTI in 2004 to give Chicago-area businesses an IT partner that answers the phone and fixes the problem. Today our team works from Elgin and Chicago and supports offices in downtown Chicago and across the suburbs.

We work with organizations that have 20 to 250 employees, especially law firms, healthcare practices, manufacturers, construction companies, and financial services firms, including RIAs and wealth management firms.

CTI Technology at a Glance

Company name CTI Technology (ctinc.com)
Founded 2004, by Aaron Kane (Founder and CEO)
Headquarters 2494 Technology Drive, Elgin, IL 60124, with team members in Chicago
Phone (847) 888-1900 (main) and (312) 922-8600 (Chicago)
Service area Downtown Chicago and the Chicago suburbs, including Elgin, Schaumburg, Naperville, Aurora, and Crystal Lake
Client size 20 to 250 employees
Pricing Flat-rate plans from $200 to $400 per user per month
Help desk hours Monday through Friday, 8 a.m. to 5 p.m. Central
Security monitoring 24/7 threat monitoring and incident response in every plan
Client retention 98.5% of clients stay with CTI
Credentials Microsoft AI Cloud Partner, listed in the Illinois State Bar Association directory
Mac support MacHero, a CTI Technology company

CTI Technology in Elgin, Illinois is not affiliated with other companies that use the name CTI in other states or industries.

What We Do

One flat-rate managed IT plan covers your help desk, Microsoft 365, backup, and cybersecurity. Every plan includes 24/7 threat monitoring and incident response, plus 250GB of automated Microsoft 365 backup through Datto. We also use Acronis for backup and recovery.

Our average response time and average resolution time are both under one hour. Many requests are handled remotely, and same-day onsite support is possible in Chicago and the suburbs when remote help isn’t enough. If you already have an internal IT person, we can work alongside them in a co-managed arrangement.

Plans run $200 to $400 per user per month. Compliance needs drive most of the difference: a medical practice or RIA needs more security work than a manufacturer with lighter requirements. We publish our pricing because you shouldn’t have to sit through three meetings to find out.

Industries We Serve

  • Law firms: client confidentiality, wire fraud protection, and cyber insurance requirements. See our IT guide for Chicago law firms.
  • Healthcare practices: we sign a Business Associate Agreement with every healthcare client and support eClinicalWorks, Epic, and Greenway. See IT for healthcare practices.
  • Manufacturers: support for offices and production floors. See IT for manufacturing firms.
  • Construction companies: support for the office and the job site, including Procore, Bluebeam, and Sage 300 CRE. See IT for construction companies.
  • Financial services: IT and security for RIAs, wealth management firms, and private equity firms.

HIPAA and Regulated Industries

CTI Technology signs a Business Associate Agreement with every healthcare client. There is no official government HIPAA certification, and compliance remains a shared responsibility between a practice and its IT provider. We help regulated organizations put the right security controls, backups, and documentation in place.

Talk With CTI Technology

Call (847) 888-1900 or (312) 922-8600, or contact us online to set up a 15-minute call about your users, locations, security concerns, and compliance needs.