MacHero: Apple Business Support, a CTI Technology Company

MacHero is a CTI Technology company, acquired in April 2022, that provides managed IT for businesses that run on Mac, iPhone, and iPad. Your team gets a help desk to call or email when something isn’t working, and we handle Mac setup, macOS and app updates, security settings, and backups so problems are prevented instead of chased. When a new hire starts, their Mac is ready on day one. When someone leaves, we recover or wipe their devices and remove their access. We also coordinate with your software vendors and internet provider, so you have one team to call for your technology.

MacHero Is Now Part of CTI Technology

CTI Technology acquired MacHero in April 2022. The Apple focus stayed the same, and MacHero clients kept their support. What changed is the team behind it. MacHero clients are now backed by CTI’s full managed IT and cybersecurity team, with engineers across Chicagoland. That means one team for your Macs, your network, your accounts, and your security, with the same attention to how Apple devices work in a business. If you have questions about your support, call 847-888-1900 or 312-922-8600.

Apple Certified Engineers

MacHero clients are supported by CTI’s Apple Certified engineers. In practice, that means the people who set up your new Macs, manage them with Apple Business Manager, Jamf, or JumpCloud, and troubleshoot problems for your team understand how macOS works in a business. They also apply and maintain the updates, encryption, and security settings that keep company Macs and data protected.

Mac Support for Creative and Marketing Agencies

Creative and marketing teams depend on their Macs, large files, and design apps to meet deadlines. We keep those machines updated and secure, manage app licenses and user accounts, and set up file sharing and backups that protect client work. New designers and account staff get a ready-to-go Mac on their first day, and when a freelancer or employee leaves, we close their access and recover the equipment. Learn more about our IT services for marketing agencies.

Managing Macs and Windows Together

Many offices run Macs for some teams and Windows PCs for others. You don’t need two providers for that. Our team manages both under one help desk, one security approach, and one plan, so accounts, file sharing, printers, email, and Microsoft 365 work the same way for everyone. Your staff calls the same people whether their question is about a Mac or a PC, and you get one clear picture of every device in your business.

Apple Device Management with Apple Business Manager, Jamf, and JumpCloud

We use Apple Business Manager to enroll company-owned Macs, iPhones, and iPads, then manage them with Jamf or JumpCloud. That lets us push updates, apply security settings, install the apps each role needs, and ship new devices that set themselves up when an employee signs in. If a device is lost or an employee leaves, we can lock or wipe it and get it ready for the next person.

Security and Backup for Business Macs

Macs need the same protection as any business computer. We turn on disk encryption, enforce strong passwords and multi-factor authentication, keep macOS and apps patched, and add endpoint protection and email filtering to block phishing and malware. We back up the data your business depends on, monitor that backups complete, and test that files can be restored when you need them. For more on how we protect your business, see our cybersecurity services in Chicago.

Apple Business Support from the Loop to the Suburbs

CTI Technology engineers work across Chicagoland, so help is close whether your office is in the Loop, River North, or the suburbs. We handle everyday requests remotely and come on site when a problem needs hands-on work. For more about our Apple services in the city, visit Apple IT services in Chicago. Call 847-888-1900 or 312-922-8600.