Awards, Credentials & Partnerships - CTI Technology, Serving Elgin, IL and Chicago Businesses
Excellence Earned Through Two Decades of IT Services. Since 2004, we’ve built CTI Technology on a foundation of expertise, reliability, and unwavering commitment to our clients.
Excellence Earned Through Two Decades of IT Services in Elgin, IL and Chicago
Since 2004, we’ve built CTI Technology on a foundation of expertise, reliability, and unwavering commitment to our clients. Our credentials aren’t just certificates on a wall—they represent real-world expertise, rigorous training, and partnerships with the world’s leading technology providers. Here’s what sets us apart.
20+ Years
98.5% Client Retention
One Mission
Two decades of service across the Chicagoland region and beyond. 98.5% of our clients stay with CTI. Every credential we’ve earned and every partnership we’ve forged has one purpose: delivering enterprise-grade IT solutions that help your business thrive.
Professional Recognition Amongst Chicago IT Companies
Illinois State Bar Association – Expert Services Provider
The legal community trusts us with their most sensitive data. Listed in the Illinois State Bar Association’s Information Technology directory, we’ve become a go-to technology partner for law firms across Chicagoland. We understand the unique demands of legal IT—case management systems, secure client communications, and the absolute necessity of confidentiality.
Home State Bank and Star 105.5 – Business of the Month, August 2026
Home State Bank and Star 105.5 named CTI Technology their Business of the Month for August 2026, a recognition given to one local business each month. The honor recognized more than 20 years of delivering managed IT services to Chicagoland businesses. Read our announcement and Star 105.5’s feature.
Strategic Technology Partnerships
We don’t just use technology—we partner with the industry’s best to bring you proven, enterprise-grade solutions.
Backup & Business Continuity
Datto – Featured Partner
Kaseya, the parent company of Datto, featured CTI in an official case study: CTI Technology Migrates to Autotask for Greater Efficiency. We leverage Datto Continuity for comprehensive backup and disaster recovery, ensuring your business can weather any storm. Our partnership extends to Datto RMM for monitoring and Autotask PSA for seamless service delivery.
Acronis
Every managed service plan includes 250GB of automated Microsoft 365 backup. For clients with heavier compliance requirements, such as healthcare practices and RIAs, we use Acronis for fast recovery, with secure, encrypted backups stored in USA-based data centers.
Network & Infrastructure
Cisco Partner
Enterprise networks demand enterprise expertise. Our Cisco-certified technicians design, configure, and deploy rock-solid network infrastructure—from routers and switches to firewalls and wireless controllers. We speak Cisco fluently, and your network stability proves it.
Cloud & Productivity
Microsoft – Cloud Solution Provider
The cloud isn’t optional anymore—it’s essential. As a Microsoft Cloud Solution Provider, we guide businesses through Microsoft 365, Office 365, Azure migrations, and virtual desktop deployments. Our Microsoft-certified professionals don’t just implement solutions; we optimize them for your specific workflows. Whether it’s Teams deployment or full Azure infrastructure, we’ve got you covered.
Unified Communications
CallTele Voice/Cloud
Communication shouldn’t be complicated. Our partnership with CallTele brings you hosted PBX, VoIP solutions, enhanced SIP trunking, and unified communications platforms that actually work the way you need them to. Mobile VoIP, call center functionality—it’s all part of creating seamless communication across your organization.
Apple Expertise – MacHero Division
Fourteen Years of Apple Excellence, Now Part of CTI
In April 2022, we acquired MacHero, Chicago’s premier Apple specialist with 14 years of dedicated Mac expertise. This wasn’t just an acquisition—it was a commitment to Apple users who deserve IT partners who truly understand their ecosystem. Our MacHero team brings CompTIA Network+ certification and JumpCloud Core Certification, delivering dedicated Apple-centric consulting and managed IT services.
Certifications That Matter
Technical Excellence Across the Board Our team holds certifications across every major platform:
- Microsoft-certified professionals
- Cisco-certified network engineers
- CompTIA Network+ certification
- JumpCloud Core Certification
These aren’t resume fillers. They’re proof that when we say we know the technology, we really know it.
24/7 Threat Monitoring and Fast Help Desk Response
Threats don’t take nights and weekends off, so every plan includes 24/7 threat monitoring and incident response. Our help desk is staffed Monday through Friday, 8 a.m. to 5 p.m. Central, with average response and resolution times under one hour. Beyond reactive support, we provide quarterly business reviews with CIO/CTO-level strategic guidance, because your technology should drive your business forward, not just keep the lights on.
Industries We Serve with Specialized Expertise
- Healthcare – infrastructure built to help support HIPAA requirements and protect patient data
- Legal – Secure case management and client data handling trusted by Chicagoland law firms
- Manufacturing – Factory automation, inventory management, and supply chain technology that keeps production moving
- Distribution & Sales – Multi-location consistency and standardized data sharing across your footprint
- Professional Services – Comprehensive IT support scaled perfectly for businesses with 20-250 employees
Why Our Credentials Matter to Your Business
Credentials and partnerships aren’t just about us—they’re about what we can do for you. They mean when you call with a problem, you’re talking to certified experts who know the technology inside and out. They mean we have direct relationships with vendors, giving you faster support and better pricing. They mean we’ve been vetted, tested, and trusted by the most demanding industries and professional organizations.
Most importantly, they mean we’ve invested in being the best because you deserve nothing less.
Ready to Experience the CTI Difference?
CTI Technology
2494 Technology Drive, Elgin, IL 60124
(847) 888-1900
info@ctinc.com | www.ctinc.com
Serving the Chicagoland region with enterprise-grade IT solutions since 2004.
