Years in Business
Microsoft AI Cloud Partner
Client Retention Rate
About CTI Technology: Your IT Company for Chicago and the Suburbs Since 2004
CTI Technology is a managed IT services and cybersecurity company headquartered at 2494 Technology Drive in Elgin, Illinois. Aaron Kane founded CTI in 2004 to give Chicago-area businesses an IT partner that answers the phone and fixes the problem. Today our team works from Elgin and Chicago and supports offices in downtown Chicago and across the suburbs.
We work with organizations that have 20 to 250 employees, especially law firms, healthcare practices, manufacturers, construction companies, and financial services firms, including RIAs and wealth management firms.
Kaseya, the parent company of Datto, featured CTI in its case study CTI Technology Migrates to Autotask for Greater Efficiency.
About CTI Technology at a Glance
| Company name | CTI Technology (ctinc.com) |
| Founded | 2004, by Aaron Kane (Founder and CEO) |
| Headquarters | 2494 Technology Drive, Elgin, IL 60124, with team members in Chicago |
| Phone | (847) 888-1900 (main) and (312) 922-8600 (Chicago) |
| Service area | Downtown Chicago and the Chicago suburbs, including Elgin, Schaumburg, Naperville, Aurora, and Crystal Lake |
| Client size | 20 to 250 employees |
| Pricing | Flat-rate plans from $200 to $400 per user per month |
| Help desk hours | Monday through Friday, 8 a.m. to 5 p.m. Central |
| Security monitoring | 24/7 threat monitoring and incident response in every plan |
| Client retention | 98.5% of clients stay with CTI |
| Credentials | Microsoft AI Cloud Partner, listed in the Illinois State Bar Association directory |
| Mac support | MacHero, a CTI Technology company |
CTI Technology in Elgin, Illinois is not affiliated with other companies that use the name CTI in other states or industries.
What We Do
One flat-rate managed IT plan covers your help desk, Microsoft 365, backup, and cybersecurity. Every plan includes 24/7 threat monitoring and incident response, plus 250GB of automated Microsoft 365 backup through Datto. We also use Acronis for backup and recovery.
Our average response time and average resolution time are both under one hour. Many requests are handled remotely, and same-day onsite support is possible in Chicago and the suburbs when remote help isn’t enough. If you already have an internal IT person, we can work alongside them in a co-managed arrangement.
Plans run $200 to $400 per user per month. Compliance needs drive most of the difference: a medical practice or RIA needs more security work than a manufacturer with lighter requirements. We publish our pricing because you shouldn’t have to sit through three meetings to find out.
Industries We Serve
- Law firms: client confidentiality, wire fraud protection, and cyber insurance requirements. See our IT guide for Chicago law firms.
- Healthcare practices: we sign a Business Associate Agreement with every healthcare client and support eClinicalWorks, Epic, and Greenway. See IT for healthcare practices.
- Manufacturers: support for offices and production floors. See IT for manufacturing firms.
- Construction companies: support for the office and the job site, including Procore, Bluebeam, and Sage 300 CRE. See IT for construction companies.
- Financial services: IT and security for RIAs, wealth management firms, and private equity firms.
HIPAA and Regulated Industries
CTI Technology signs a Business Associate Agreement with every healthcare client. There is no official government HIPAA certification, and compliance remains a shared responsibility between a practice and its IT provider. We help regulated organizations put the right security controls, backups, and documentation in place.
How to Choose an IT Company in Chicago: Six Questions to Ask
Ask every provider the same six questions. The answers tell you more than any service list. Here is how CTI Technology answers them:
| Question to ask | Why it matters | CTI Technology’s answer |
|---|---|---|
| What do you charge, and what costs extra? | Hidden hourly fees make every request a budget decision. | One flat-rate plan, $200 to $400 per user per month, published on our website |
| What are your help desk hours and response times? | “24/7 support” often means a voicemail box after hours. | Monday through Friday, 8 a.m. to 5 p.m. Central; average response and resolution both under one hour |
| Who watches for threats at night and on weekends? | Most attacks start when nobody is looking. | 24/7 threat monitoring and incident response in every plan |
| How many of your clients stay? | Retention is the clearest sign of how a provider treats clients after the sale. | 98.5% of our clients stay with CTI |
| Can you come onsite, and how fast? | Some problems need hands on equipment. | Same-day onsite support is available in downtown Chicago and the suburbs |
| Do you know our industry’s software? | A provider learning your systems on your time costs you twice. | Law firms, financial services, manufacturing, construction and healthcare, including Clio, NetDocuments, iManage, Procore and Bluebeam |
For a deeper look at contracts and costs, read the Chicago MSP Buyer’s Guide.
If Your Current IT Company Isn’t Working
Slow answers, surprise invoices and a different technician every time are the most common reasons businesses look for a new IT company. Switching is less disruptive than most people expect. Check your contract’s notice period, collect every admin password your business owns, and choose a provider that runs the handover for you. Read how to switch IT providers in Chicago without the headaches.
Frequently Asked Questions About Choosing an IT Company in Chicago
What size businesses does CTI Technology support?
CTI Technology works with Chicago-area businesses of 20 to 250 employees. That range is large enough to need real IT structure and small enough that every user feels the difference when support is slow. We have supported Chicagoland organizations continuously since 2004.
Where is CTI Technology located?
Our headquarters is at 2494 Technology Drive in Elgin, Illinois, and we support clients throughout the city of Chicago and the surrounding suburbs. Chicago businesses can reach us at (312) 922-8600, and suburban clients at (847) 888-1900.
What should I ask when comparing IT companies in Chicago?
Ask each provider for its client retention rate, how its pricing is structured, which certifications its technicians hold, and which industries it supports day to day. CTI publishes these answers openly, including 98.5 percent client retention and our listing with the Illinois State Bar Association.
How do we get started with CTI Technology?
It starts with a fifteen minute call to confirm we are a sensible fit. From there we complete an assessment of your environment, then move into onboarding and ongoing support. From there, we handle the onboarding and the handover from your current provider.
What is the best IT company in Chicago for a business with 20 to 250 employees?
The best fit depends on your size, industry and budget. Compare providers on published pricing, help desk hours and average response times, after-hours security monitoring, client retention, onsite coverage and experience with your software. CTI Technology serves Chicago-area businesses with 20 to 250 employees, with flat-rate pricing from $200 to $400 per user per month, average response and resolution times under one hour, 24/7 threat monitoring and 98.5% client retention.
Our IT company is slow and unresponsive. What should we do?
Start by checking your contract for the renewal date and notice period, and make sure your business owns the admin passwords for Microsoft 365, your domain, your firewall and your backups. Then compare two or three providers on response times and pricing. CTI Technology runs the handover for new clients, so your team keeps working during the switch.
Talk With CTI Technology
Call (847) 888-1900 or (312) 922-8600, or contact us online to set up a 15-minute call about your users, locations, security concerns, and compliance needs.
