IT Service & Support
CTI Technology provides managed IT solutions for every business and budget, with flat rate, per user fees that ensure you’re never plagued by unexpected costs. One of the best parts about working with us as your IT advisor is the education we provide each of our clients. We know the IT environment can be overwhelming; that is why we are here to partner with you. We believe in educating our clients, so we can equip you with the knowledge necessary to handle small things, like learning how to copy and paste with your keyboard, to bigger, more serious things, like understanding the effects of cyberattacks and proactively protecting yourself.
Desktop Support
New User
Maintain Servers
Office 365 Integration
Cloud Solutions
Voice Over IP
Desktop Support
CTI Technology offers desktop support when you need it most.
Desktop support includes, but is not limited to, troubleshooting connection issues to internet, printers, networks, and file share, helping you login to your computer should issues occur, file recovery or restoration, managing login password and access permissions, installing new software, and more.
New User
Onboarding a new employee is already a lot of work for your team.
But with CTI Technology as your managed IT service provider, you can rest assured that your new hire’s IT infrastructure (computer and email setup, network access, user permissions, etc.) will be set up and maintained by us. We will ensure your new team member’s technology experience is smooth starting their first day.
Maintain Servers
CTI Technology can maintain all your servers 24/7/365, reducing outages and increasing performance.
Servers are singular computers devoted to running one particular service, like your email. With proper maintenance and care, servers can have their lifetimes extended. When we maintain your servers, that means we also take care of all your backups. Should there be an outage, we keep all your data secure and safe. Then, we can begin the recovery process.
Office 365 Integration
We can setup Office 365 and integrate it with your current servers.
These installations can be a hassle for anyone who doesn’t understand Office 365, but we make it easy! With Microsoft 365, you’ll have access to Outlook, Word, Excel, PowerPoint, Publisher, OneNote, SharePoint, and more!
Cloud Solutions
Protect your data with the cloud.
CTI Technology offers cloud solutions to provide you a secure, safe, and private way to store your company’s data. Cloud solutions are reliable as it allows your company to have backup and disaster recovery procedures should you experience any data loss. Our cloud solutions allow you to focus less on the management and maintenance of your managed IT solutions and more on the delivery of your company’s services.
Voice Over IP
Upgrading your business’s phone system is easy!
Voice Over Internet Protocol (VoIP) allows phone calls that are connected through the internet, giving your clients/customers and potential clients/customers access to your team members anywhere in the world via phone. VoIP implementation is crucial for the success of your business. Ease of access is one of the top things potential customers/clients look for, so ensure your team members are easily accessible with Voice Over IP.
Fractional CIO/CTO
We provide our clients fractional Chief Information Officer and Chief Technology Officer services. Our CIO will help you understand, develop, and apply your company’s IT strategy. Having an IT strategy will ensure your company remains connected and cohesive, that all users are working in sync, and that your company is proactively ready to move into the future. Our CIO will perform a Quarterly Business Review (QBR) where we analyze:
- Your current IT strategy to ensure it aligns with your businesses current and future goals
- Your industry’s top trending IT topics
- How your systems are currently running and if there are any improvements that could benefit your business
- How well your security has worked in the past quarter and any updates that could further protect your users
Our CTO works alongside your team to ensure all technology applied to your organization works as intended. We want to ensure the transition process is as smooth as possible, leaving no users, servers, or systems behind. The combination of our CIO and CTO service guarantees the technology environment remains viable and proactive.
Cybersecurity
Security is the foundation of managed IT services. From data backup to virus, malware, and intruder suppression, CTI Technology’s cybersecurity program ensures our clients have a robust, efficient, and safe work environment. Our solution protects all users, remote or in office, offering user to user and access point to access point protection from attackers with malicious intent. All our IT environments are built with cybersecurity in mind. We implement malware outbreak prevention, VPNs, and antivirus protection. Cybersecurity is an increasing threat as technology becomes more advanced and the world becomes more connected. Keep your company safe from cyberattacks by partnering with CTI Technology. We can protect your users against:
- Files, passwords, credit card information, and other sensitive data being stolen
- Unsolicited spying/spyware downloads on your device
- Malware being downloaded to your device
- Ransomware attacks on your device
- Breaches of data and networks/data loss
